ソロキャンパーによるコアキャンパー向けのギアブランドZEN Camps:ZEN Camps [トップページ]

[Cancellation / Return / Exchange]

(1)Product arrival dateYou can return the product with the enclosed return slip within 30 days.

(2) Notwithstanding the preceding paragraph, please note that we cannot accept cancellations, returns, or exchanges for the following products. 
・ Products used
・ Products that have been delivered for more than 31 days
・ Products that have been scratched or soiled by the customer
・ Products without packages (bags / cases)

(3) We will bear the shipping cost for returned goods.

(4) Refunds will be made within 3 business days after the returned item arrives, depending on the payment method.

(5)Regarding defects due to manufacturing defects, we will accept returns and exchanges within 90 days from the date of purchase.


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