About exchange and return of goods
About product exchange / return
- About returns and exchanges for customer convenience
- About the destination of the product
- About refund method
About returns and exchanges for customer convenience
In our shopExchange and refund at customer's convenienceIs not accepted.
About the destination of the product
The destinations for returned / exchanged products due to our convenience are as follows.
If you send it to the address stated on the delivery note, it may take some time to respond.
ZEN Camps / Returns and Exchanges
2-502-7 Furueue, Nishi-ku, Hiroshima City, Hiroshima Prefecture 408
* If the product shows significant signs of use,
Please note that we cannot accept returns or exchanges.
* Returning by mail, letter pack, etc. may cause non-delivery, loss, etc., so please be sure to return by courier with guarantee.
* Sorry for your inconvenience, but please return the product after packing it in cardboard.
If the product is returned with a slip attached directly to it, it cannot be returned or exchanged under any circumstances.
About refund method
Returns and cancellations due to our shop will be handled as follows.
[Bank transfer procedure]
We will transfer the product price (including consumption tax) to the designated bank.
Please contact us with the following details.
Financial institution name:
In the case of Japan Post Bank, "store number (Kanji number)" and "symbol (number)" are required in addition to the account number, so please fill in all the information.
* The transfer fee will be borne by our shop.
* Please be sure to contact us with a frigana.
* Please be sure to contact the orderer's account.
(Accounts in the name of relatives are also not possible)