About exchange and return of goods

About product exchange / return

About returns and exchanges for customer convenience

In our shopExchange and refund at customer's convenienceIs not accepted.

About the destination of the product

The destinations for returned / exchanged products due to our convenience are as follows.
If you send it to the address stated on the delivery note, it may take some time to respond.

ZEN Camps / Returns and Exchanges
〒733-0875
2-502-7 Furueue, Nishi-ku, Hiroshima City, Hiroshima Prefecture 408
TEL: 050-3503-4633

* If the product shows significant signs of use,
Please note that we cannot accept returns or exchanges.
* Returning by mail, letter pack, etc. may cause non-delivery, loss, etc., so please be sure to return by courier with guarantee.
* Sorry for your inconvenience, but please return the product after packing it in cardboard.
If the product is returned with a slip attached directly to it, it cannot be returned or exchanged under any circumstances.

About refund method

Returns and cancellations due to our shop will be handled as follows.

[Bank transfer procedure]
We will transfer the product price (including consumption tax) to the designated bank.
Please contact us with the following details.

Financial institution name:
Branch name:
Account type:
account number:
Account holder

In the case of Japan Post Bank, "store number (Kanji number)" and "symbol (number)" are required in addition to the account number, so please fill in all the information.

* The transfer fee will be borne by our shop.
* Please be sure to contact us with a frigana.
* Please be sure to contact the orderer's account.
(Accounts in the name of relatives are also not possible)